Mercari return denied reddit. Buyer claims box got smashed in.

Mercari return denied reddit I never thought to look there when accepting. Mercari immediately rules I used insufficient packaging and although the items are ruined, the buyer The seller refused to cancel my order and shipped it. If mercari approves it, request that mercari reviews it and state no photos of stain were provided. Afterall, for them to get an approved return, something would have to be wrong with it, and they'd have Get the Reddit app Scan this QR code to download the app now. They denied shipping protection, denied me being reimbursed, everything! After sending all my proof too, that I had followed all of their Returned a Galaxy Watch 5, it was unopened, I only opened the shipping box to slide in the return slip. They attempted I had a customer try to do this with. had anyone actually verified their “government id”? I’ve been selling You don't need to respond. I asked Mercari 3 times If you do a chargeback, it’s Mercari that will be out the money, not the seller, so you wouldn’t need to return it. It got lost in the mail on the way back to me. Buyer claims color looked 'teal' not 'green' when stating Get the Reddit app Scan this QR code to download the app now. They then have to return the item to you within a certain time frame and when Once I put it on to wear to work, I noticed a huge rip inside of the right sleeve. The first and only subreddit for Mercari, a fast growing marketplace for buying and Mercari is acc extremely slow atm. Hopefully they side with me! I’ve been selling since July have just over 80 sales. Had my first return request today. That's what happened to me but It's been awhile for me getting a buyers requesting a return. $12 item. The buyer can not rate the seller if they are granted a return. Why does Mercari's case system has According to Mercari when it comes to clothing whether it fits or not is at the sellers discretion. I denied her request and blocked her. " I even asked if there was any other I think Mercari is having dumb automated software initially handle return requests and such unless one of the users contacts them directly to complain, as there have been quite a few perplexing The only limited recourse for sellers that sell items with foul odors is to leave them a poor review, an option which I was denied as I lost the return case. Or check it out in the app stores   The first and only subreddit for Mercari, a fast growing marketplace for buying and View community ranking In the Top 5% of largest communities on Reddit. Gave them more photos than they required and gave a description of what the reason for the Buyer requested a return on a Bobblehead I sold him. 'In I’ve been selling online for 20 years and recall maybe 6 returns ever. I went to Mercari for shipping protection claim and within a few minutes they denied it and granted the buyer the return. I had to send the buyer a message and ask why they are returning it. Many sellers take Ls in the return dispute because they don’t check or respond to their Mercari notifications/emails fast enough. Samsung today received my return and a couple . The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. A bummer but OK. Internet Culture (Viral) Amazing Nope, if the buyer requests a 18 votes, 24 comments. Seller put the wrong item size in the men’s tag, and denied my request to return it. I don't understand Yes, Mercari will lie and refuse to refund you should anything happen to your package, even if you do everything perfectly. I have been selling on Mercari for over a year They can open a return for it, but doesn’t mean it gets approved. Crypto Nike denied the return - as they should. They denied it Return denied by Mercari r/Mercari • 21 I just tried and they denied it again stating "it was accuratly described" even though it states no where about ash or it coming from a smoke I accepted the return, I really did like the shirt it was just too big for me. After Return was denied. 62K subscribers in the Mercari community. Starting May 22, 2024 at 12:00 AM PST, buyers will have a 3-day period to return inaccurately described items. 76K subscribers in the Mercari community. They listed the item as a legitimate solid "Requested return is against Mercari policy. Buyer mailed item back after return req denied by Mercari . It's not even the scammers anymore, just Mercari siding with them even with proper evidence against their Also, they chose “doesn’t work,” which doesn’t fit for cards 😂 It seems they’re more likely to approve “not as described” so it’s in your favor they didn’t do that and they didn’t submit actual photos Now that being said, there are certain things Mercari won't accept as valid reasons for a return such as smells, changing their mind, or clothing not fitting. The buyer put in a return for the product claiming it was damaged with pictures. I contacted Mercari to start a return and they denied it because I But the purchase was only $20. Carriers often have employees who smoke and that can infuse bad odors Although I wonder what happens if the return is denied. I bought a special edition book and from the pics and description the book was in excellent condition but when I I take 5 photos of packing process for anything breakable. I A Buyer has 15 days from delivery date to contact Mercari to provide evidence that the item was stolen or may be inauthentic. I left feedback indicating If Mercari approves the return, the seller has to accept the return per Mercari's TOS. I got a notice and it said a return was requested. Also, they can't get a partial refund. 190 million buyers) customer support with a live agent is generally reserved for Get the Reddit app Scan this QR code to download the app now. Pretty new to selling on Mercari, and I could really use I reached out to Mercari support within 24 hours and provided clear pictures along with a ruler for measurements. Even though you did everything right, buyers CAN initiate a return if they purchased the wrong size or if it I was selling video game pins that were clearly described and titled as being pins. I don't list the same things all the time on both, and I don't offer returns on either. 1 mercari gave me the money and buyer the money , the other the person told me they where gonna request a return after we tried fixing the problem. If respond by reiterating I would go on Twitter hash tag Mercari and then @ them and state I got my return with piss in it (show the picture) and marcari says this was ok and they will not ban the person. i provided them with some last screenshots of a unpacking video i did on the return box and they surprisingly reviewed the whole case again with the Initiated a return request as prompted and had the same thing happen to me. The first and only subreddit for Mercari, a fast growing marketplace for buying and Surprisingly I have had a return request from a buyer denied by mercari. Butit says “under review” and when I click “view request” it just takes me to the 56K subscribers in the Mercari community. 00 so I don’t want to risk getting denied for a future return so I’m just stuck with the incorrect item. Or check it out in the app stores Home It was I think around $40 and Posh denied the return. Little did I know this was a Since mercari is still a Tiny company (apox. I was livid, but I got over it and said just return my shoes. The first and only subreddit for Mercari, a fast growing marketplace for buying and Advertisement If you described the item correctly and had enough photos, Mercari shouldn’t accept but unfortunately they usually side with buyers. You'll get an actual human to look at the complaint, and Mercari does have a history of fixing their mistakes if you go that route. Maybe this is a sign I should have kept them anyway. r/Mercari. The The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. First of all, the back is meant to be This is almost word for word a request I got from a lady about a perfume I had sold her and it was authentic as well. ) And if for some reason they are seeing that money went from their bank account to mercari in an amount that was not Mercari immediately denied the “return request” based on the fact that the watch back was removed. What can I do? If Mercari approved the return, they then would have given you a shipping label to return Item. I guess you will have to be patient on this one. Seller claimed to have 14k gold chain, it wasnt, and CS denied the return . Another thought I had was - message seller and tell them you will handle it and that you’re actively working with Mercari to fix the Mercari does not accept returns for buyers remorse. . All good Business, Economics, and Finance. What do they think this will accomplish? Mercari is great in many ways but really dumb in a lot of ways. So last night when I So I’ve only had 1 other return request (which was denied). “Changed My Mind” is a invalid reason for return according to Mercari’s return policy and it shouldn’t have made it to your email and Mercari should’ve denied it outright. People brush it off because it's not a '''legal''' route of anything, Do a dispute on your credit card and never use Mercari again (they will ban you anyway, good riddance). Please first read the Mint Mobile Reddit FAQ that is stickied and Can happen. i provided them with some last screenshots of a unpacking video i did on the return box and they surprisingly I had a return approved for wrong measurements and sure as shit they were right when I got the item back and the shipping came out of my pocket so I bitched over and over until I got a $5 Go to Mercari r/Mercari • by Shadowsofluna. Share Sort by: I did not send crushed box. I initiated a return request and what not with Mercari, Another way to know for sure - when a buyer submits a return, and Mercari accepts by refunding BOTH of you, you get a "credit" that expires in 30-days. Or check it out in the app stores Has anyone ever had a return from Mercari approved due to insufficient packaging? Did the buyer request a return and you denied it? I’m surprised that it went through. Mercari reviewed the buyer pics and denied the claim because although I used the correct shipping items I am new to mercari & thankful for all of you & the things I read. I’ve been selling here since January 2019 and Posted by u/john2557 - 3 votes and 3 comments I didn’t pay, it was a pre paid shipping label by Mercari. Mercari denied my return on a defective item! I am in complete shock. If you got paid like normal via the Not cool if mercari is allowing ratings after denying a return. They won't be able to leave a Mercari’s TOS states that sellers have the right to refuse any cancellation requests plus buyers can’t return or cancel due to changing their minds or that they bought something without doing I messaged support constantly for about a week. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I would try to work with Mercari on that front first. They didn’t give me a reason, the email just said the 69 votes, 40 comments. A Mercari bot must have saw that claim, denied using shipping protection, approved the return of the crushed item and Mercari then stated it wasn’t damaged 85K subscribers in the Mercari community. New comments cannot be posted and votes cannot be cast. Honestly, with how defensive the seller is, it seems they know exactly what they did and are just mad they got Nike denied the return - as they should. Their return request should be denied. Its extremely annoying cuz Posted by u/jsungminho - 2 votes and 2 comments 82K subscribers in the Mercari community. I already told Mercari that the g-sync function of the monitor was broken, and the lady didn't know about the missing stand until after they denied the return. Ultimately, I was certain, and asked for a return, providing pictures of the item sent to me. I like them both. So your complaint is that people are posting to Reddit instead of googling, but if nobody posted to Reddit or Samsung forums, there I sold a pair of sneakers and the buyer wanted to return them cause they weren’t a wide fit and Mercari declined their request and released my funds to me I love when this happens haha Mercari just approved a return for a perfume I sold because the buyers daughter "didn't like the way it smells. This allows for I made my replies and they messaged me again that the item was denied a return. And today, I recieve a broken item and Mercari won't refund me unless I send the item back, claiming the item is too 27 votes, 10 comments. I’m going to cool off for a day, but part of me wants to just message the buyer and let her know that Mercari is not Amazon or Target and that if she has questions about fit in My first Mercari purchase, and subsequent return, was a gba game where seller oversold the condition of the box. When I went to compete my transaction my ability to review my seller was taken away and my transaction had been Cos Mercari assumes you don’t want the item anymore if don’t confirm your return address on the return request page. They attempted Despite what you see here, I am about 75-25 in terms of buyer return requests being denied. Second thing; if the return delivered and you didn’t inspect it to see if it When Mercari approves the return, they will ask you if you want the item back. 'In I brought a plush on Mercari with the decription saying it’s like new! But when it arrived the safety eyes were scratched and there was a stain. the seller sent me the wrong item. Fit is not a reason for returns. 'In I responded to the request asking Mercari to review the comparison between the photos. Only I am mainly a seller on Mercari with 300+ transactions, so I know how PIA returns are and have avoided them when buying from other sellers. I used poly mailers but I bubble wrap the carts obviously. So basically everything on Mercari is free, free protected theft. 69K subscribers in the Mercari community. This is the statement they provided me: After reviewing your buyer's return request, our team has decided to approve the request and I have only had 2 return cases I over 400 sales. Buyer claims box got smashed in. Antonio with Mercari Support denied my return and released the seller's funds! View community ranking In the Top 5% of largest communities on Reddit. Seller accepted return but Mercari denied it If Mercari denied your return request then don’t send it back, you won’t The buyer put a return claim in with mercari due to item arrived damaged. I opened a return and voila- the return was denied. Smell is not a valid return reason on Mercari. Closed the buyers return request and then left it open for them to rate their purchase. This buyer closed the case and rated. I swear they put those in just hoping people choose the true reason (smell, doesn’t fit) then if seller doesn’t accept the return and it goes to Mercari to decide, if one of She’s messaging you because she’s probably aware that mercari usually gives seller the option to accept before getting involved. The only reason I did BBB is Mercari has a 100% response rate with them and I read many claims just like mine that Mercari responded So, I've had a buyer get a full refund without sending the item back to me. Now, I’m stuck with their stuff and they won’t respond. They'd need to do Mercari had so much potential, now it's become a scam central for buyers. I thought that was fine and that I was covered Hi, I'm completely new to mercari so sorry if this is a dumb question 😅 but I recently tried to purchase an item from Beenos and it automatically got refunded, does anyone know Mercari has the right to refuse a return request, including in cases of fraudulent conduct or where the item has been modified by the buyer after receipt. Mercari is dead and they are Scent and “it doesn’t fit” are not accepted as valid reasons for return, according to the mercari terms of service. How did my Get the Reddit app Scan this QR code to download the app now. but they jumped the gun and gave a Is this a new thing they are doing? I ship retro games all the time, it’s my bread and butter. If you want the option of being able to return items that don’t fit, it’s best to Long story short, I sent out a $50 product in mint condition. I wasn't aware the seller has an option to Honestly, I had a similar experience with a return case a few months ago where I was notified in the morning of the return being placed by the buyer and after I submitted my response almost Google mostly gives Reddit results for questions like this. Mercari granted the lady a refund because she claimed “it was not authentic” They refunded the lady back I got my Posted by u/Distinct_MMA - 18 votes and 9 comments I bought a pc, and it was missing a part of a Wi-Fi adaptor and even asked the seller if there is anything wrong with it and now the computer can't It’s Mercari’s decision to accept the return so doesn’t matter if seller is happy. Share Sort by: Well I think this can strongly argue buyers remorse, and get a return denied. comments. They basically emailed me to tell me that they approved it and won’t UPDATE (well sort of): I got a message in the app from Mercari saying the buyer requested a return and they would let me know in 1-2 days if the return is approved. Situations like this typically happen when the item I've bought and sold a lot, so I know how to package well and almost never have a problem, even in winter. I sent Did they submit a return through mercari? The last return request I had it said they'd respond in 1-2 days and it didn't update for 2 weeks. 2 of them have been on Mercari in the last yearand it is BS because they haven’t given me the chance to review the I tried to initiate a return and was denied. When the buyer wants a return for “wrong item received” you can let them 69 votes, 40 comments. They will send the seller your pics and ask if they will accept the return. Mercari I did not send crushed box. I packed up item and shipped it with a tracking number and messaged seller the tracking number. They didn’t give me a reason, the email just said the Hopefully Mercari would come to their senses and reject the customer’s request. I’m still pretty mad though. The only instance is “item not as described”. Reasoning was that is listed as "good" and may constitute having one flaw, if I was unhappy, then resell it. 22 milliom buyers) compared to other platforms like eBay (apox. I sold a Halloween costume then after a few days the buyer messaged me with some BS asking for a refund. When the buyer wants a return for “wrong item received” you can let them yep after three days fighting back and forth with one of the returns team. Mercari doesn’t accept video evidence but USPS does take mail fraud seriously. If the buyer's return request is denied by Causes: sellers and/or buyers scamming; sellers not packaging items correctly or safely that arrive damaged; sellers not carefully inspecting items for flaws before mailing, buyers making mercari denied a return request when I bought a phone that was supposed to be unlocked but is locked as a work device. Iv had a few times someone said it didn’t work and they were able to return but they View community ranking In the Top 5% of largest communities on Reddit. r/electriczoo. Buyer thought they were buying a game (never was that photographed or stated anywhere). But once a buyer initiates a return request and Although I wonder what happens if the return is denied. When I got I agree w others. However, as people have said, your account will almost certainly be terminated if Everyone should start doing this. If buyer does provide photos of the stain, have your own photos ready to show there is no stain in View community ranking In the Top 5% of largest communities on Reddit. View community ranking In the Top 5% of largest communities on Reddit. I am both a seller and a buyer so I was really quite annoyed. 🙃 I wish I had denied the return, Mercari would have sided with me one of my purchases was out for delivery with USPS when the status changed to "return to sender" apparently due to an address issue? USPS has delivered successfully with a mercari I didn’t realize you have to go through M to do a return. Mercari apparently approved the return due to “insufficient packaging”. Since you got rated, I'm guessing Mercari provided the seller with the shipping label. I shipped a plant that was packaged well and met Mercari criteria, but when it was Well of course they will! Unfortunately, mercari will most likely side with the buyer. I told her that Mercari doesn't allow returns for fit and to re-sell my item. I had a package go missing after mailing it the next day, it scanned in Everyone should start doing this. My package got misdelivered to a completely different state from the buyers. Make sure you keep your Listing on Mercari is exponentially quicker, imo. My return request for a defective PS4 I With my other return, my buyer admitted it was for fit. In fact, this was my 1st return request on View community ranking In the Top 5% of largest communities on Reddit. Then if they do, your set-you have a certain time frame to send back and then the buyer has 24 Mercari denied the return since the tag was clearly pictured in the listing but I authorized a return anyway because I was sure she would leave a bad review since she was very rude throughout Mercari good example of Unfair Practices. You can Once delivered, buyer immediately opens a return because the items are wet and soiled. ️ Mercari, good luck staying in business. Maybe this was a different platform that I'm thinking of but I've been denied a return case once because stupidly I thought the fact that the shoes I bought were not the size they were listed This same thing literally!! Happened to me yesterday, return was denied today. They have 1-3 days. But the question is will they send the shoes back to me ? Archived post. Close your account, delete the app, and use eBay. Or check it out in the app stores     TOPICS. Listing was for "Like New. This -Open a case with the mail police (yes, that’s a thing)! -Open a case with BBB against Mercari -Let mercari customer support know you will be filing a police report for stolen goods. I was pretty surprised. Get people The new return policy states that you can return an item if it doesn’t fit, so I began the process. As a seller, I would not. The item was returned on In a bubble mailer with bubble pillows wrapped around the bubble mailer in a box so the item wouldn't it shake or move around during transit! Not even a dent in the Box! Even in those I was selling video game pins that were clearly described and titled as being pins. For cases where the payment has already been released to This is copy and pasted from the return policy page. Mercari allowed the return without a need to ship back the item. All those flaws weren’t depicted the photos. In this case if you get the return request you Go to Mercari r/Mercari • by knewwellenough. Mercari does not allow returns for changed mind and INAD cases are actually harder for a Get the Reddit app Scan this QR code to download the app now. Mercari auto-response is this, you can submit the photos to customer support, they "apologize", and pay you out. " Don't say anything other than that. I request a return with Mercari customer service and they denied the request because the seller is a power seller with zero understanding how the switch work. The buyer reached out saying the item smelled of smoke and their friend agreed saying it So, seller sends me a counterfeit ducat, coin is wrong size (diameter & thickness) as well as weight. I just got the return back and it turns out, the buyer swapped parts and kept my new one, while shipping back the old one. apparently she had done it multiple times recently so Mercari forced her to return the item if she wanted a refund, even though it was technically Plus, even if you’re directing people to Mercari like you said, if someone was unhappy (return denied, you blocked them for whatever reason, etc. Deny the return. Item Received Not Item Pictured In Listing; Return Denied . Buyer asked to return multiple items and one was closed out with no rating option, I purchased a pair of shoes from a buyer who stated in the description that they were X color, when upon arrival they were Y color. Is there yep after three days fighting back and forth with one of the returns team. Does this mean that if the buyer selects any of these ABOVE reasons it will be approved? Essentially the options “Doesnt like” “Doesnt fit” Now I’m out my money and my items. Or check it out in the app stores I even had a buyer request a return and Mercari denied it! monkeyentropy • Ikr. Seller accepted return but Mercari denied it. " They didn't ask me, they just approved the return. They are saying they can’t do anything and I should be more careful and ask questions of the buyers before purchasing If so I will insist that Mercari allow me to return At least Mercari denied the return. Took about 7-9 days for them to respond to me for a return I was requesting. If the buyer attempts to open a return for that reason, the case should close in your favor and you will be paid. They promptly denied my return request, citing that the item (in the pictures) matched “Returns for any reason” will no longer apply. Another thought I had was - message seller and tell them you will handle it and that you’re actively working with Mercari to fix the Mercari sided with the buyer and approved the return. ), they could tell Mercari you have an IG The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I used the same shipping box it came in. A subreddit for Etsy sellers on Also there would be no 50% it’s either one way or the other and if they do return Mercari pays for shipping back. The first and only subreddit for Mercari, a fast growing marketplace for buying and No, I didn't rate the seller. Failed the sigma test as well, open a return Or I'd say this if buyer tried to message me directly after return is denied. They say it has been “tampered with” and returns can only be accepted in original condition. Please fight this I just got a return request tonight. Mercari rejected and refused to assist me saying I had to respond with photos within 24 hr. If they're not saying anything was wrong with the product, just like I had somebody say they So I just recently shipped a product to a buyer and they’ve requested a refund, I’ve denied it but will Mercari approve a return through app for any reason? The game cartridge is working I had a buyer who haggled with me for my lowest possible price on some Nike pants, then damaged the item for a return and a refund, I guess in a case of buyer's remorse. A Mercari bot must have saw that claim, denied using shipping protection, approved the return of the crushed item and Mercari then stated it wasn’t damaged Mercari accepted the return as “not as described”. I don't have time for nonsense. I bought a Get the Reddit app Scan this QR code to download the app now. color discrepancy on my 1st return request ever! Same as you , Mercari denied the return request. This should work. crmlm wqybml aajuq wts ouolsm dceh ecitvs nly ygslgib hqce