Xfinity software update failed. The Process should take between 5-8 minutes.
Xfinity software update failed.
Jul 2, 2021 · jguthrie25414 I would like to help out.
Xfinity software update failed - Select Software Update. Message came up that says “software update is in progress” doesn’t move past 0% after 5 - 6 minutes it says “we’ve run into a problem here, give us a call” but doesn’t list a nu Oct 1, 2022 · First message said if the update didn't complete in 20 minutes, Give us a call. Netgear's site still lists V2. If there aren't any new updates, select OK to exit. a. Apr 24, 2018 · Upgrade Your Owned Modem. During the update, the adapter may automatically reset. A drop-down list appears. Click the "New message" (pencil and paper) icon. But it's being caused by the config / boot file. Phone Support: Call 1-800-XFINITY for immediate Find outage information for Xfinity Internet, TV, & phone services in your area. Official. My internet connection keeps dropping and a firmware update is the last resort (from what I have researched). Legitimate emails from Comcast/Xfinity will have the verified Xfinity logo when you open them in webmail. 3. Not sure why the SIM was blocking the update. 51_080720_183. Apr 18, 2023 · So, this thread is filled with Xfinity employees giving all kinds of time consuming and useless 'advice' trying to address the issue, even stating that Firestick OS 5. " Need Help? Find Solutions, share knowledge and get answers from customers and experts. I am tempted to borrow my neighbors modem to see if I get the same 1Gbps speeds he gets using the Xfinity provided modem to prove it isn’t outside lines. -->> Note: If the Software Update option is grayed out, it's because a streaming app is running in the background. Mar 8, 2021 · Select Cycle Software Update Server (just refreshes the Server), then Select Update Software. " Learn what to do if you receive the Firmware Update Required error message. It didn't complete in 20 min, so here is the final screen: Give us a call. Apr 27, 2024 · SB8200 Failed FW update Xfinity Hi, I recently bought a second hand SB8200 and went to the events log at the web interface and noticed there's a constant 'FW update initiated' followed by a 'FW update failed due to incompatibility' every time I either reset the modem or every few hours or so. Select "Xfinity Support" from that list Jan 12, 2022 · My main TV Box has the three front leds rotating in a blinking patten and the message on the TV is X1 Platform Update, third line is Download Status: Image too big Updating your Smart TVs software. Update Xfinity Cable Box Firmware . . still no dice. If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer: Update your device using a Mac with macOS Catalina or later Jun 26, 2021 · I was prompted to wait for an Xfinity software update when I turned on the TV. 99/mo), and Apple TV+ ($9. Can you send me a direct message? To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. When it comes to our X1 cable boxes, there is a Daily Update that occurs to ensure your cable box has the latest software. I confirmed with Samsung that I should have mostly security updates and the latest Android 14 software update. I asked to do something about the signal strength and the software update issue. If you have your own modem, the "hub" cable box will need to be swapped, as Xfinity will not be able to enable the MOCA The X1 team within Comcast holds a lot of power, so much that they can essentially do what they want. NA I just switched to the Gigabyte plan, but my download speeds are around 750 Mbps and my upload speeds 39 Mbps. WiFi not tested. 0 Xfinity xFi Gateways, or you can buy an approved modem at a retail outlet near you. Please wait and let the Software Update process finish. Xfinity Community Forum Failed software update? So yesterday I got a software update. Mar 22, 2024 · To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". It keeps doing this cycle without any progress ever being made. It will definitely be best to stick to one platform for help, that way there aren't too many people trying to do the same thing at one time which can be counterproductive. 5 years ago, telling your bosses that you wanted to reboot every customer's box nightly would have been scoffed at and you would probably not be working in that position much longer. Get status information for devices & tips on troubleshooting. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it Nov 3, 2022 · I have the same problem all too frequently. I had the same SW file as you until 4/16/21, when Xfinity pushed a reversion to the previous file "AB01. (Edge & Firefox). Some Roku devices also have an Ethernet port or support for a third-party Ethernet adapter, both of which allow you to use a cable to connect to your network. Xfinity Community Forum Mar 18, 2021 · Your Home Network. You are welcome to power off your modem, and restart it while connected to our services. Let’s get this resolved! Jan 2, 2020 · Stuck in endless loop of 'waiting for SNMP trigger', 'Aquiring Software', 'Failed to aquire URL' Reboots, starts process again and again and again. ARRIS has limited control or visibility on distribution by the service providers. Based on the fact the firmware on the modem is quite old (pre-login version, which has default logins that cannot be changed and is thus susceptible to the CableHaunt vulnerability) it may Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 05)? Apparently, this firmware update was released to the ISPs back Xfinity CS says they cannot see what software non-Xfinity rental boxes have loaded and it is not the responsibility of them. You can either ignore those emails and delete them or mark them as spam. 2 of my 3 Firesticks are 2nd Gen and work perfectly fine for our dozen+ other installed apps Aug 12, 2024 · To resolve this issue, you may need to restart your TV Box. 100% a scam. Click the "Direct Messaging" icon. 3 is supported, which now obviously it does not. " Attemptin to aquire software. Then it flashes back and goes to the update screen where it is stuck at 0%. No phone number provided, though. Check the Sep 3, 2022 · 6. Update browsers, apps, and operating systems regularly to ensure compatibility. Went through some bogus steps of turning on and off TV, waited for 3 beeps, as they were supposedly checking the Oct 26, 2024 · Is Xfinity dragging their feet with updating software for 3rd party gateways so that we won't buy our own equipment and have to continue paying them $15/month? Xfinity already has a terrible reputation, so you'd think they would try to do the right thing here and create some customer loyality by pushing out updates for gateways ASAP. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online. Issue affects both my wired non-DVR boxes. Dec 1, 2022 · My Motorola mb8611 kept rebooting frequently as mentioned in other posts I found in this forum. Aug 28, 2024 · Message Reads:"A software update is in progress. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 Oct 4, 2023 · Box Software Update: Sometimes, an outdated software version on your Xfinity TV Box can cause issues with on-demand content. Aug 21, 2024 · Thank you for the update of working with us over Reddit support, I'm positive you're in good hands as our team who handles Xfinity Forums support is also the Reddit support team. Keep Software Updated. I'd still have a tech out to look at those signal levels tho. Feb 6, 2024 · Here are the steps below on performing a manual software update. If you have questions about your services, we're here to answer them. To update your Xfinity firmware, you will need to follow these steps: May 6, 2024 · I am using the xfinity gateway xb7 and I think it needs the firmware updated but my understanding is that I cannot make it happen as the end user - it has to come from xfinity. RDK-03011-0. 0 Hub+RJ45 Ethernet port from Amazon. 100. Aug 3, 2020 · They are phishing emails. The service providers qualify, test, and distribute the software update to devices on their network. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. ) I have tried to connect them to the internet and update the software in my new home but I get "SOFTWARE UPDATE FAILED - The software update server could not be reached. 9. I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones. Notes: If the Software Update option is grayed out, it's because a streaming Jan 16, 2023 · Hi @Louiseff, thank you for reaching out to our Xfinity Community for support via Forums. Instead, type "Xfinity Support" there. Jul 4, 2024 · My best guess is that the internal CA certificates are expired, and the device is unable to pull down the software update (can't establish a TLS connection). The box has been unplugged and plugged back in. NSH". Offered a $40/month saving for next 2 years through a special promotion. We ask that you post publicly so people with similar questions may benefit from the conversation. used) SB8200 modem, I keep getting these overnights: "SW upgrade Failed before download - TFTP Max Retry Exceeded" However, I keep seeing "SW upgrade Failed after download - Incompatible SW file" in the Event Log. They are attempting to update the firmware via NMS and via the boot file but the file is either missing data or has incorrect manufacturer / vendor specific CVC certificate data, so the validation process fails. The modem should still work fine, even without the update. Talked to Xfinity back and they want to send a technician again. Mar 10, 2021 · Please wait while your device receives a required update. It's trying to update your modem and it's failing for whatever reason. Went to Xfinity store, got new boxes, they didn't take the update either (they were the same boxes). Peacock Premium with ads ($7. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it An over the internet update for the Xfinity app issue has now been released. Total Progress 0% "a status bar" Status Code 800 That is the message. After 30 minutes on the phone, tech support said I needed new boxes because they didn't take the update. My guess is the device can't update itself and is defective. Blackhawks game being missed! lol Jan 17, 2023 · During a regular nightly update of my X1 system one of my cable boxes (PXD01ANI) started alternating flashing red and green and displays the message on my TV that "A software update is in progress - Attempting to acquire current software. 0 Apr 26, 2023 · So anyone not receiving their expected or released updates you might wanna pull the SIM, click the "check for updates" button and see what happens. Oct 14, 2024 · user_bd1nqm Hello and thank you for reaching out via our Xfinity Community Forums. I truly appreciate your patience through all of this. 99/mo). cm. We've run into a problem here. Jul 18, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Nov 22, 2023 · As others have mentioned, it appears that recently Xfinity pushed v9 of firmware to the Netgear CM2050V modems. My main box works but the small ones are giving a message that they may not be connected (physically) . Oct 20, 2022 · Someone needs to come in like Apple did with OS and allow companies/users to control the firmware. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. I’ve had the same issue with my Xfinity modem for my Internet, and it turned out to be a software update issue. Type your message in the text area near the bottom of the window. It took almost 30 minutes to finish and when it ended, the TV wouldn't come on and all four lights of the RNG 11 Sep 19, 2024 · It looks like a software update wiped out my small cable boxes. Mar 18, 2021 · Your Home Network. - Select Settings. Xfinity StreamSaver: Compares Xfinity StreamSaver ($15/mo) vs. 03 as the supported version but I suppose that Feb 11, 2023 · While they are a small % of the browser market, one might think that xfinity would work with ~10% of browsers in the U. Uninstalled and reinstalled the Xfinity Stream app (several times). The Process should take between 5-8 minutes. Nov 21, 2021 · During a regular nightly update of my X1 system one of my cable boxes (the Pace PXD01ANI) started alternating flashing red and green and displays the message on my TV that "A software update is in progress - Attempting to acquire current software. Status update as of afternoon: after some basic troubleshooting steps that yielded no results, escalated to Tier 3 support and are waiting on a resolution. I am a Customer Expert volunteering my time to help other customers here in the Forums. The "To:" line prompts you to "Type the name of a person". Check if there are any pending software updates for your box and ensure that it is up to date. I am connected to the internet via cellular and WiFi. 04 to AR01. Log notes Config file s11_m_cax80_superfast_c01. Learn how to exchange X1 TV Boxes to get a compatible TV Box that supports OTT streaming partner apps on X1. 1, I n Mar 18, 2021 · Your Home Network. Search. Dec 23, 2023 · The end-user cannot simply install an update like most other network-enabled devices. When I select "Check for Updates" it says "none available with last update from December 2022. b. So, you are on your own. Jan 20, 2022 · I am not a Comcast Employee. - As you are typing a drop-down list appears. An official employee, such as myself or whoever is first available, will Learn how to update your WiFi driver to work with your xFi Advanced Gateway (XB7/XB8). 0 standard firmware update" to google and it says the ISP (Comcast/Xfinity) is responsible for updating the firmware. Dec 2, 2024 · Tap the update, then tap Delete Update. Click "Sign In" if necessary; Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list Jul 2, 2021 · jguthrie25414 I would like to help out. c. But yeah, the firmware version is 100% controlled by the headend server. New updates will be downloaded and installed. There are way too many problems with these comcast boxes. If the above steps don’t resolve your issues, Comcast’s customer support team is available 24/7 to help: Via Chat: Access live chat on the Comcast website. 99/mo), Netflix Standard with ads ($6. Check and double check any Jul 6, 2021 · About a month back a technician did visit and changed the cable from the pole to the house because squirrels had chewed through the cable. NSH. Xfinity was totally not interested. When Comcast updates their webmail there isn't anything you need to actively do. "SW upgrade Failed after download - Incompatible SW file" I've been through reddit and seems to be a recurring issue with this modem and that some people have been helped, I contacted an agent through the Xfinity app but they couldn't help me, they said the modem light wasn't showing or something, I hope you can help me, thank you. We appreciate you bringing your cable concern here, so we may find you an answer and also assist others with the same concern. They want to send the technician. The TV screen shows A software update is in progress. My hardware version is 6 and my software version is SB8200. So I tried clearing the network settings to “forget” all the WIFI networks I was ever connected to and retried it…. - Select Support. S. System reboot didn’t change anything. This should download and install any new updates. On a recently re-purchased (ie. Modem updates are delivered directly to comcast and deployed during the maintenance window between 2-6am. The issue has since been fixed with a new firmware version. Mar 23, 2024 · Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01. Some X1 TV Boxes support over-the-top (OTT) streaming apps, while others don't. Jun 5, 2020 · Absolutely at my wits end. The update should complete in less than 20 minutes. Failed software update Learn how to update your Xfinity Email port settings. And I tried to see if Xfinity wanted any of this false information. On the software update screen, it never makes any progress on the update and it says to call after 20 minutes if it’s not done. However, you may want to confirm with our mobile experts. Sorry for the inconvenience. My watch randomly reset itself this morning. ARRIS develops the software update and makes it available to service providers. SMDH! The TV BOX IS BLINKING RED. An Insignia Roku Tv purchased in Feb 2018 and a Roku streaming stick that was given to me (purchase date unknown. 174F. Oct 3, 2024 · Getting this message on my CAX80: SW Upgrade Failed after download - SW File corruption. 7. Code download summary: Download Status: Failed to download Jun 10, 2023 · Box software update failed. Restarted my modem, router, and of course the Apple TV itself (multiple times). My SB8200 has the same HW version. Jun 7, 2021 · It can get as far as the “software update” screen with the Ethernet cord plugged directly to the box but if I plug the coax cable it just restarts the box over and over, never making it past the welcome page. You can reach them by texting or calling 1 (888) 936-4968. Xfinity Community Forum. The TV should begin update and restart if successful. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It started downloading the update but then the screen went black for a couple of seconds and then it went back to the update screen. 009. 0. Option 1: Using the Samsung TV remote, they should: - Navigate to Menu. " After a few seconds (without any update progress) it flips to the "Give us a call. Xfinity Community Forum Aug 5, 2023 · Literally just finished retrograde from Xfinity Modem/Router XB8 to XB7 and it had no effect on my inability to perform iPad Pro or iPhone iCloud backups! Update: Just received Ablewe USB3. Jul 2, 2021 · Agree that the "product information" page is available. This device is explicitly listed as a supported and recommended device by xfinity. Select "Xfinity Support" from that list. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. The APN's in the settings show VWInternet so maybe it's Verizon acting like weirdos or whatever but it seemed like they were blocking the update. When to Contact Comcast Support. We'll take care of this as quickly as possible. The update causes it to reset, disrupting my internet service for a few minutes. My iPhone is update to the latest version as well. Shut OFF my iPad Pro Bluetooth and WiFi functions. From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. Sep 12, 2023 · The "To:" line prompts you to "Type the name of a person". Nov 18, 2023 · I have the same issue. Dec 31, 2022 · Update: Support has confirmed that this is Motorola software related issue - "In regard to the internet issue, there is a known issue with the specific modem you have, and until the firmware issue from Motorola is addressed, you may experience issues with the service. RT. Saying that they wanted to update my TV receiver box software. Xfinity Mobile: Utilizes the network with the highest RootMetrics® 5G reliability rankings in 1H ‘24. Jan 17, 2024 · Using your Samsung TV remote, navigate to Menu > Settings > Support > Software Update > Update Now. Just started this morning; I’ve had so many issues with this set-up box. Made sure the Apple TV 4K has the latest software updates. Sorry about that. 5 days ago · Thank you, @user_rqtsjv, for connecting with us here in our community about your concerns with the update for your Arris G34. Sep 7, 2021 · Received phone call from [Edited: "Personal Information"] from person with strong Indian accent. 311915. " Jul 28, 2024 · Trying to watch tv. this causes the router to crash, and requires at least 2 reboots (with long load times) before it comes back - and in at least one case I have to reload settings from a backup before it started working. Can't find what you're looking for? Ask a question. 20 it is stable, but then Xfinity updates it to 8611-21. Pretty sure it's the update that's bad here. Select Software Update, and then select Update Now. An "Xfinity Support" graphic replaces the "To:" line. Press and hold the POWER button on the TV Remote Control, once you see “Software updating…” appear on the screen you may RELEASE the power button. Signal Strength: Weak or fluctuating signal strength can also cause on-demand content to load slowly or not at all. Find out more information about the X1 error code: RDK — 03012 — We're sorry, there is a problem with your Xfinity TV. How to tell if an email from Comcast/Xfinity is legitimate: Sep 13, 2023 · Make sure you are signed in here in the Xfinity Forum. Code in lower right of screen (RDK-03012-0) Download never moves past "0"(( After about 10 min, UPDATE FAIL/ Jul 10, 2024 · Your Roku streaming player or Roku TV system has the ability to connect to your router via Wi-Fi ®, or wireless. Press Enter to send it Here is a copy of an email scam I received -- 06/20/2022 -- I called Xfinity customer service and had them check my billing. Jan 9, 2023 · After a lot of troubleshooting, I figured out that it is related to the firmware, aka software. 168. We’re now in day 2 of this. If your software is out of date, it won’t be able to keep up with the new features that Xfinity may have released. 01. It is solely their responsibility to issue firmware updates to all gateways (including customer owned ones). So what’s happening here is that Apple is doing some sort of housekeeping and detected that my phone was associated with these Xfinity hotspots in the past, and failed the update. If you want to enjoy our faster internet speeds, such as Blast!, a DOCSIS 3. Dec 22, 2021 · My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. The device is able to connect to the Wifi, get an IP address, and verify the internet connection. 0A. Just as before, it should look for Update, Select Update Now when given the choice. Aug 25, 2021 · 3. They also enable the updates in random batches just in case something in the software is broken. 0 or above modem is required. In the 'To' line, type "Xfinity Support" there. Confirmed all other apps work on the Apple TV 4K, and the wired ethernet connection is stable. Which xfinity has already pushed to the gateways that they own. I have done all software downloads including Windows and BIOS on my computer. They don’t want to deal with everyone who has the same model that was updated calling in all at once If Yes, they need to enable MOCA and the affected hub box will begin downloading the software update. I’m so sorry to hear about the trouble with your X1 box! I completely understand how frustrating it must be to have it stuck on the software update without success. Feb 23, 2023 · The "To:" line prompts you to "Type the name of a person". Connected the adapter to the Xfinity modem and my iPad Pro. Press Enter to send it. I guess it may be related to firmware update, because a few times I logged into 192. Aug 26, 2023 · It actually is the software / firmware load that is failing to update. Oct 12, 2023 · TV never came back up. This whole process Nov 22, 2010 · said by catnapped:. Jul 15, 2024 · I have 2 older Roku devices. 5. The Software Update Process will complete without any further user interaction. Mar 16, 2023 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Go to Settings > General > Software Update and download the latest update. You can rent one of our DOCSIS 3. That is not the case w Xfinity Community. With Firmware 8611-19. Dec 14, 2023 · Our awesome team is limited when it comes to Xfinity Mobile, but I would have to say that Samsung pushes those updates, not Xfinity. I called Xfinity support and was told “we see ‘software errors’ on your modem. Sep 17, 2024 · Before switching, I would receive monthly security updates but haven't received one since switching to Xfinity. I went to repair it to my phone and it is saying, "Unable to Check for Update: Checking for software update failed because you are not connected to the Internet". Results may vary. Using your TV's remote, navigate to Menu, then select Settings, and select Support. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As you are typing a drop-down list appears. 2. As I said in my original post Xfinity seems incapable or unwilling to help. I'm like You can literally just plug in "DocSis 3. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Not an endorsement. 0200. - An "Xfinity Support" graphic replaces the "To:" line. Is there a way to install the firmware update via a USB stick? This is not a Roku TV. May 29, 2022 · To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. The reps aren't going to be able to push a firmware update. sgfgbwdbigcbppahpqnoedofndqavlqnxxzsahldpqrtuiqobd